The role of a Pension Scheme Administrator

Pension scheme administrators play a key role in overseeing schemes so they run smoothly and efficiently while maintaining compliance at all times. They are often responsible for ensuring that member trust remains intact, all while supporting operational resilience and compliance.

Both scheme members and the administrators themselves need to have a clear understanding of the full scope of the role. Let’s fully explore what this role entails in pension scheme administration and how it is best supported as it evolves in our modern world.

What is a Pension Scheme Administrator?

A pension scheme administrator is the person responsible for the day-to-day running of the scheme, maintaining the operational engine that keeps it efficient and operating within regulatory guidelines. They are the “face” of the scheme and the main touchpoint for members.

This is a key role handling much of the practical work required to help keep a pension scheme running well. Even with the best practices and structure in place, a scheme can quickly run into issues such as data inaccuracies and compliance failures if poor administration is allowed to take root.

Who Can Be a Scheme Administrator?

Not everyone is qualified to be a scheme administrator. In the UK, this is a specific legal term under HMRC rules and can be:

• An individual, such as a trustee or a senior responsible person
• A corporate entity, such as a pension provider or administration firm
• Multiple administrators, in specific instances where responsibility can be shared.

Any administrator must be deemed a “fit and proper person” by HMRC, indicating that they are suitable and have the skills needed to take on the responsibilities of pension administration, particularly around handling tax matters.

Administrators vs Trustees

To fully understand the role of administrator, we must distinguish it from the role of trustee, one of the other key roles we typically see in the pension sphere.

As mentioned above, administrators are the ones carrying out the day-to-day operations of the scheme. They can either be in-house, or they may also be third-party administrators (TPAs). If they are the latter, they are often specialist providers who manage schemes on behalf of multiple clients.

Trustees are responsible for overseeing the scheme and acting in the best interest of the members. They will set the strategy, ensure that everything the administrators do falls within compliance guidelines, and will ultimately be the ones accountable for the actions administrators take.

Core Responsibilities of a Pension Scheme Administrator

A scheme administrator’s responsibilities are vital to keeping procedures moving forward as they should. Some of these core assignments include:

Member Record Management

Administrators are responsible for ensuring that all member records are accurate, up-to-date, and meticulously maintained. They will be the ones processing those joining and leaving the scheme and retirees who wish to withdraw their pensions. Maintaining this data integrity will form the foundation of all other tasks.

Contributions and Payments

Administrators will also be responsible for monitoring both employer and employee contributions to ensure these are handled correctly. They will need to allocate funds correctly while managing any late or missing payments and operating tax relief where required.

Benefit Calculations and Processing

Should retirees wish to withdraw their pensions, the scheme administrator’s duties will include ensuring this is done in an accurate and timely manner. They will be the ones responsible for calculating pensions and lump sums, retirement and death payments, plus any transfers that arise as a result of either of these.

Member Communications

Someone needs to be responsible for communicating with scheme members so they understand how their money is being handled. This could take the form of issuing annual benefit statements or answering queries as they are submitted. In doing so, they support transparency and engagement and build trust between the pension provider and its customers.

Compliance and Regulatory Reporting

UK pension regulations are handled by The Pensions Regulator (TPR). Though the trustees are ultimately the ones responsible for supporting scheme compliance, the administrator is often the one who prepares reports for both TPR and HMRC. They will also be responsible for reporting events relating to the scheme to relevant bodies if needed and will also need to manage audit requirements.

Key Challenges Faced by Pension Administrators

As schemes become increasingly more complex and regulatory requirements grow in response, more and more challenges also arise for pension administrators. In order to continue to deliver a good service, trustees and administrators need to know how to navigate these challenges while preparing for further ones arising in the future.

This is especially true in terms of changing regulations. Though regulatory change is well signposted and communicated, schemes need to be compliant with changes by their respective deadlines. It can require some careful internal coordination to ensure that no details are left behind.

Pensions Dashboards, when live, may increase the volume of queries that administrators need to handle.

Even the best registered pension scheme can also struggle due to manual processes and workflow inefficiencies. In particular around the calculation of pension benefits. Data silos and poor integration add even more difficulties. Good organisation and standards are a must to ensure that no information slips between the cracks, and that there is always a clear paper trail for compliance purposes.

The Role of Technology in Modern Pension Administration Services

In the changing modern world of pensions, technology plays a key role in ensuring administrators can keep up with the demands expected of them. The right software will be the partner and foundation they need, no matter the changes or challenges that may come their way.

Embracing software and pension tools is critical for reducing manual workload in a world where processes are becoming more and more complicated. Automation helps with data accuracy and maintaining accurate records, in turn helping with compliance and regulatory demand.

A strong pension administration platform should also offer a good member experience from all sides of the pension journey. Administrators need a straightforward portal they can access and quickly find information in, allowing them to run calculations, pull reports, complete requests, and undertake any other tasks that may be asked of them. Meanwhile, scheme members also need a user-friendly interface they can navigate to answer any questions they may have about their pensions, whether they are seeking out information on a FAQ on the portal or getting in touch with an administrator for a more specific problem.

The right software should:

• Reduce the risk of errors
• Improve service delivery while supporting long-term scheme sustainability
• Enable administrators to deliver a high level of service without excessive effort or distraction, allowing them to focus on higher-value work

Enable Better Pension Outcomes with Mantle

As important as the role of pension administrator is, it must be supported by the right tools. Pensions form a vital part of a worker’s future, so we all want to know that they are in the best possible care. Since administrators are the ones responsible for the everyday running of the scheme, their role is just as vital as that of the trustees in making investment decisions.

For this reason, it is vital that they are given the right platform to manage their tasks from, enabling them to deliver better care to their customers and ensure all compliance needs are met accurately.

Mantle simplifies complex pension management, delivering a unified, cloud-based pension software platform designed to support your scheme’s administrators and other key staff in their tasks. Give your administrators the support they need, break down silos, and build efficiency across your pension teams. Start a conversation with us today and find out how Mantle can transform your approach to delivering value to your scheme members.

Susan O'Neill

Marketing Manager

Blog

25 Mar 2026

Built in partnership with Modulr, the leading embedded payments platform, MantlePay is designed to:

• Streamline payments with automation, ensuring accuracy and reducing risk
• Provide full visibility and fraud prevention, so the right funds reach the right people
• Deliver faster, more agile payments with unique calculation flexibility
• Confirm pensioners’ accounts are live and ready, critical for secure and reliable payments

Watch the full interview to see how MantlePay is transforming pension administration from start to finish. To find out more on Mantle’s partnership with Modulr, read our press release here.

For the last few years, the pensions industry has been in a state of constant preparation. We’ve talked about the new DB Funding Code, prepared for Pensions Dashboards, and watched the Pension Schemes Bill take shape.

2026 is the year these conversations move from theory to reality.

Many schemes will run their first valuation under the new Funding Code. Pensions Dashboards connection deadlines are getting closer. The BPA market is dealing with capacity pressure, and the Pension Schemes Bill looks likely to shift the rules of the game.

At the same time, the bar for service has moved. Members now expect on-demand data and modern digital interactions as standard.

The shift is clear. The planning phase is over. 2026 is about execution. It will reward schemes that have moved beyond “getting ready” and are now capable of delivery. It starts with clean data, efficient systems, and confident decision-making.

Here are the five themes we expect to define the year ahead, and where technology will make the difference between keeping pace and falling behind.

1) Buy-in and Buyout: Capacity Constraints Drive Selection

Bulk purchase annuity (BPA) activity will remain high in 2026. More schemes can afford to transact, and more trustees now see buy-in or buyout as a realistic destination rather than a distant idea.

Capacity constraints mean insurers are increasingly selective.

When insurers have plenty of choice, they focus on schemes that are well-prepared. That usually means:

• having clean member data and benefit histories
• being able to show a clear benefits specification and a solid audit trail
• producing reliable management information on membership movements, retirements, deaths and contingent spouses
• demonstrating that the scheme can execute without surprises

In a buoyant BPA market, the schemes that move fastest are often the ones that did the unglamorous work early. Data, processes, and documentation.

2) Admin capacity: Efficiency as a necessity

A lot of industry conversation focuses on market conditions and insurer pricing. The quieter constraint is operational capacity.

Many teams are already stretched. When you add a dashboards programme, ongoing rectification, GMP equalisation tail work, and buyout readiness activity, it is easy to see why efficient delivery is hard.

If a scheme’s delivery strategy relies on manual spreadsheets and file transfers between systems, these competing demands will create gridlock. Efficiency in 2026 isn’t a cost-saving exercise. It’s a delivery strategy.

In practice the biggest wins come from:

• cutting down the number of manual touchpoints across admin, actuarial and payroll
• moving key calculations out of spreadsheets and into controlled processes with a clear audit trail
• using workflow to surface the exceptions and let routine cases can run straight through

In practice, it is the difference between admin teams spending time on judgement-heavy work, versus spending time copying data between tools.

3) Pensions Dashboards: Why data becomes “always-on”

2026 is a pivotal year for the Pensions Dashboards Programme. Data quality is no longer something you tidy up “for the big moment”. It is becoming an “always-on” requirement.

Dashboards will act as a magnifying glass. When members can see pension information more easily, small inconsistencies become obvious. Matching issues create confusion. Missing fields create questions. If the scheme cannot answer quickly, the workload lands back on already stretched admin teams.

The shift this year means:

• keeping benefit specifications clear and calculation logic consistent
• maintaining strong audit trails for changes and corrections
• building repeatable processes to produce and refresh key values, including retirement income figures where required
• spotting exceptions early, before they turn into delays and rework
• relying on management information you trust when decisions need to be made quickly

When data is reliable, everything else gets easier. Automation works. Reporting is faster. Transactions run smoother. Member communications become clearer. Dashboards become manageable, rather than a permanent source of manual effort.

4) Member engagement: The “on-demand” expectation

Member engagement is often discussed as a service ambition. In 2026 it becomes unavoidable.

As pension information becomes easier to access, members naturally ask more questions. They will want clarity on what they have, what it means, and what choices they can make.

Modern members expect their pension experience to match their banking experience: digital, instant, and clear. If the scheme cannot answer efficiently, that demand turns into pressure on admin teams.

The most effective response is:

• guiding members through journeys that explain benefits in plain English
• giving members tools to model the common “what if” questions
• making it easy to update details and submit routine requests
• using clear prompts that reduce avoidable queries

Done well, member engagement improves experience and reduces operational load at the same time. That is the sweet spot for 2026: better outcomes for members, fewer avoidable contacts for administrators, and more time for teams to focus on the cases that need human judgement.livers a better experience for administrators and ultimately the member. 

5) DB endgame strategy in 2026: buyout, run-on, consolidation and surplus

With the new DB Funding Code now in play, the long-term funding mindset is embedded. However, the destination is not one-size-fits-all.

Some schemes will pursue buyout at pace. Others will plan for buy-in first, then stage their way forward. Some will explore consolidator options where that makes sense. And more schemes will ask serious questions about running on, particularly where funding strength creates flexibility.

This is where good modelling and good information really matter. Trustees need to compare options properly:

• understanding what each route does to risk
• understanding the impact on cost and governance
• being clear on what it means for members, including communications and service levels
• being clear on what it means for sponsors, especially where surplus emerges

2026 will reward schemes that can turn these into practical choices, based on timely data and consistent calculations, rather than slow cycles of manual analysis.

Closing thoughts

2026 is the year pensions moves from planning to delivery.

Schemes that are aiming for BPA deals will need to be transaction-ready in more than name. Schemes preparing for dashboards will need a sustainable way to keep data accurate and calculations repeatable. Schemes thinking about endgame options will need modelling that is fast enough to support real decisions, not just retrospective reporting.

If we get those foundations right, the year ahead is genuinely exciting. Not because everything becomes simpler, but because better systems and better data let pension professionals spend more time on what truly matters: making the right decisions for members and sponsors.

For further information on what Mantle can offer,
visit our website www.mantleservices.com or contact us at enquiries@mantleservices.com  

Matthew Leathem

Actuarial Solutions Lead

Blog

02 Feb 2026

Pensions Dashboards: What you really need to know.

The UK pensions landscape is evolving, and pensions dashboards are set to play a major role in improving how savers access and understand their retirement information. While many in the industry are already familiar with the programme, the upcoming deadlines and technical requirements mean it’s more important than ever to stay aligned on what dashboards are, how they work, and what they mean for schemes, administrators, and technology providers. This overview breaks down the essentials and explains how Mantle supports the dashboards ecosystem with accurate, automated pension data.

What are Pensions Dashboards?

Gone are the days when you work for one company your entire working life. Changing roles as you evolve and moving to different businesses are now considered to be two very normal practices in the world of work.

However, in doing so, we can lose track of a crucial part of our employment journey: our pension schemes. Every job you work will have its own pension attached to it that you will pay into but lose track of once you move to your next role. This is where the Money and Pensions Service’s Pensions Dashboard will come in: a new digital service that brings all your pensions together, securely, in one place. As we move forward into a new world of work and pensions, understanding how these new services work will be critical for good personal financial management.

What is the Pensions Dashboard?

The Pensions Dashboard is a UK government scheme to give people access to all the information about their pensions in one online and secure place. At the moment, workers have to approach each of their pension providers individually for information about their pension pots. This information may just be about the current amount saved, not what the worker may receive in the future.

The Pensions Dashboard has been designed to be this one place. Rather than having to explore countless occupational pension schemes and dashboards from third-party pension providers, the Pensions Dashboard will be a unified space for counting all pensions, including State Pensions.

Who will offer Pensions Dashboards?

The main Pensions Dashboard will be created and managed by the Department for Work and Pensions in the UK government. The Pensions Dashboard Programme (PDP) is part of the Money and Pensions Service (MaPS), and the dashboard accessible by the public will be the MoneyHelper Dashboard.

This is the first dashboard, and it will be the non-commercial dashboard accessible by any UK worker due a pension. Commercial dashboards may launch from other providers at a later date.

When is the deadline or pension providers to connect to the Pensions Dashboard?

The final connection date for pension schemes and providers is 31st October 2026. By this date, all pension providers and schemes must have connected their workplace pension records to the PDP. Over 60 million workplace and personal pensions have been connected so far, and tens of millions of additional State Pension records have also been added [*].

How will Pensions Dashboards work?

The Pensions Dashboards ecosystem is designed to make it as easy as possible for end-users, the general public. Multiple parties and technical services will all come together to create find and view interfaces, central digital architecture, and of course the dashboards themselves.

Using the Pensions and MoneyHelper Dashboards, users will provide key details to the consent and authorisation and the identity services. Using provided personal data such as passport and driving licence details, these services will then verify and authenticate the user’s identity. The consent and authorisation service will also help users to set permissions and authorisations for releasing information to the dashboards. No pension information will ever be stored; when matching pensions are discovered, the consent and authorisation services will manage access to the information in line with the authorisation already given by the user.

What will Mantle do?


What is Mantle’s role in the Pensions Dashboard rollout? Providing the data on behalf of our corner of the pensions industry. One of our main tasks will be accurately calculating Estimated Retirement Incomes (ERIs) and passing this information to the government. An ERI figure must be refreshed annually.

The 100% automation of benefit calculations is built into Mantle’s platform, making it a trivial matter to generate and send these ERIs onwards. Mantle has selected Pension Fusion as its Integrated Service Provider (ISP). All data is automatically pushed to it and stored. Mantle looks for changes in underlying data and automatically refreshes the ERI as required, pushing the new value to the Pension Fusion ISP.

Embrace modern changes in pensions with Mantle

The creation of the pensions dashboards ecosystem has been a significant undertaking by the government. Once live, it will give many workers a clear understanding of their pensions: where they come from and what they can expect to receive, whether they are retired or not.

The onus then falls to pension schemes and providers to ensure they have sent all relevant information to the dashboards. This is not just optional; it is a legal requirement, and pension regulators like the Financial Conduct Authority (FCA) and The Pensions Regulator (TPR) will monitor for non-compliance.

Mantle is ready to meet these changes. We understand that dashboards will not provide all the answers that members have about their pensions. In fact, a service like the MoneyHelper Dashboard may only result in more questions than before a member used it. This can result in added burdens to administrators as they are flooded by questions from understandably concerned members.

Mantle’s automations are designed to ease these worries, providing a clear experience for members while easing burdens and issues for administrators. The rollout of these dashboards marks a new era of transparency and empowerment in pensions, and Mantle is ready to make that transition seamless for both administrators and members.

Want to know more about how Mantle can help you? Clean data and good administration open the door to automation, cost savings, satisfied members, and easy compliance. Book a discovery call and watch how we transform your approach to pension management. 

Discover how Mantle is dashboards ready below. Mantle’s Graeme Riddoch provides an overview of the challenges pension schemes face when implementing pensions dashboards. Watch the video.

FAQs

Who has ownership of the Pensions Dashboards?

The Pensions Dashboards will be held by the Department for Work & Pensions, part of the UK government.

Do you have to be retired to view the Pensions Dashboards?

No, you will not have to be retired to view the Pensions Dashboards. Those yet to retire will instead see future pension information.

Can personal and stakeholder pensions be counted in the Pensions Dashboard?

Yes, personal and stakeholder pensions can and should be counted in the Pensions Dashboard. All FCA-regulated providers have a legal duty to connect to the dashboards ecosystem. The purpose of the Dashboard is to show individuals all of their pensions, and this includes ones that might not come from employment.

Are the Pensions Dashboards a pension consolidation scheme?

No, the Pensions Dashboard is not the same as a pension consolidation scheme. The Pensions Dashboard will exist as a place for UK retirees to see all their pensions in one single place. It will also give them an estimate of what they will have come their age of retirement.

A pension consolidation scheme is designed to find individual pension pots and bring them together into one saving stream. It is a form of pension savings that is unconnected to what is offered by the Pensions Dashboard.

Susan O'Neill

Marketing Manager

Blog

18 Nov 2025

Modulr, the leading embedded payments platform, has partnered with Mantle, a global pensions software provider and market leader in actuarial and pension administration software to provide seamless payments functionality to the pensions market.

This collaboration marks a major milestone in the automation of pension payroll, delivering a fully integrated solution that simplifies payment execution and addresses key pain points for pension administrators.

Pension payroll is traditionally reliant on manual file uploads, disjointed processes and multiple approval actions across different systems. Mantle’s enhanced offering, powered by Modulr, introduces a new embedded payments capability directly into Mantle’s platform, supporting third-party administrators and pension trust administration teams to execute payroll with speed, accuracy, and confidence, without leaving the Mantle environment.

Solving Long-Standing Challenges in Pension Administration

The Modulr–Mantle integration directly addresses the long-standing challenges of fragmented systems and numerous manual interventions in pension payroll. It automates payout workflows from a single platform, eliminating the need for manual file uploads and freeing teams to focus on higher-value tasks. As part of the MantlePay offering, Mantle clients will be able to access the Confirmation of Payee service, which adds an increasingly critical layer of fraud protection, ensuring funds are sent to the correct recipient. With Faster Payments embedded as standard, the solution also enables payroll cut-off times to be extended by days, enhancing operational flexibility and ability to meet the needs of vulnerable customers without compromising on speed or compliance.

Danielle Wilson, Chief Commercial Officer at Mantle, said:

“We’re delighted to partner with Modulr to enhance our pension payroll capabilities. By integrating Modulr’s payment services with our existing functionality, we’re streamlining previously complex processes. This new functionality enables our clients to execute payments directly through Mantle using Faster Payments, ensuring pensioners receive their funds quickly and efficiently. It’s a significant step forward to simplify pension scheme administration and deliver better service to our clients’ members.”

Danielle Wilson

Chief Commercial Officer

Melek Pirgon, Chief Product Officer at Modulr, added:

“Modulr’s expanding network of integrations across payroll, accounting and travel addresses long-standing challenges in business payments. Our partnership with Mantle marks our expansion into the pensions sector. Leveraging Modulr’s secure and scalable platform, pension trust administrators can now automate their payment workflows, saving them time and eliminating fragmented, manual processes.”

Melek Pirgon

Chief Product Officer

About Modulr

Modulr is a leading embedded payments platform, enabling thousands of businesses from SMEs to global enterprises, to efficiently pay-in, collect and disburse funds instantly via a range of payment methods, accounts, and card products. Modulr’s payments hub is designed to provide customers with efficiency, control and security whilst unlocking accelerated revenue growth.

Modulr’s portal and API integrations offer access to Faster Payments, Bacs, CHAPS, Open Banking, SEPA and SWIFT, and are principal issuing members of Visa and Mastercard across the UK and Europe.

Modulr processes more than 300 million transactions annually, with a total payment volume exceeding £150 billion.

Modulr are regulated as an Authorised Electronic Money Institution in the UK by the Financial Conduct Authority and in the Netherlands by De Nederlandsche Bank.

Learn more at modulrfinance.com

About Mantle

Mantle is a cloud-hosted pensions platform that unifies administration, payroll, treasury, accounts, and actuarial services in one system. Mantle licences its software to in-house pension schemes, third party administrators, actuarial firms and buy-out providers. Used by thousands of schemes and administrators, it automates 100% of benefit calculations, improving accuracy and efficiency. With over 1.7 million member records hosted and £1 billion in payments processed annually, Mantle delivers real-time insight, secure digital access for members, and a streamlined experience for pension providers.

For media enquiries and further information, please contact Susan O’Neill at Susan_Oneill@mantleservices.com or on 02895 210 225

To find out more about MantlePay, watch our overview video below:

Susan O'Neill

Marketing Manager

News

13 Nov 2025

We put a man on the moon more than 50 years ago, yet many pension schemes still struggle to provide basic information online. For in-house teams, the challenge isn’t ambition – it’s data. Poor-quality records, fragmented systems, and outdated processes hold back progress. But with the right pension software and modern pension management solutions, pension scheme administrators can overcome these barriers and achieve real efficiencies. 

Mantle’s Graeme Riddoch discusses how clean, digitised data combined with a robust pension platform makes automation, self-service, and even compliance with pensions dashboards not just possible, but practical. 

Poor quality data

We put a man on the moon back in the 1960’s, so why can’t we get basic pension information on-line? 

One reason is our old friend poor data quality. It’s the Cinderella of the trustee agenda.  Those are words I never thought I’d put together in the same sentence.  

The point is that very few pension schemes have data that’s as good as it could be. Getting data in shape is too often seen as an expense rather than a benefit. I’ve never experienced any real push back on the need for fit for purpose data until it comes to paying for it!  

How good is good?

There’s also the question of how good does your data quality need to be? Well, I guess there’s a spectrum. At one end a scheme can limp along running lots of manual processes. This creates unnecessary expense and means slows service to the members and no question of on-line. Getting a decent data cut to the actuary can also be a bit of a battle. 

At the other end of the spectrum there is squeaky clean data, good enough to transact with a buyout provider. That’s often the point that data gets to the top of the agenda. With an overheated buyout market, insurers can be picky and a scheme with holes in the data will be lucky to find any interest. 

In between there’s a spectrum, and how good your data needs to be depends on what you want to do. 

Getting by

It’s surprising how many schemes operate on a hand to mouth basis and quite often poor data is the root cause. 

So, what does poor data look like?  Well aside from the obvious things like gaps and missing information it’s also how and where it’s held. 

A paper record can be accurate but fails the test on accessibility. Many schemes hold the bulk of their data on their pensions administration platform but may also have paper records or data sitting on spreadsheets. 

Whilst this approach may work now it’s limiting and will soon run foul of the Pensions Dashboard requirements. More of that later. 

The art of the possible

Another reason that data doesn’t routinely get addressed is that many trustees are unaware of what you can do with fully “digitised” clean data. For example, it’s entirely possible to automate 100% of benefit calculations on a modern Defined Benefit pension administration platform. If you can feed the calculation engine with clean data that becomes a game changer. 

Member self-serve for example. This has the potential to be transformational on two fronts. Members get the convenience of a modern financial services product. Whilst on-line won’t be for everyone it’s the direction of travel for just about everything apart from haircuts! 

The other tangible benefit is the cost saving. Allowing members to view their own benefits, update personal details and generally look after themselves takes out substantial cost.  

In the DB space in particular, I think trustees aren’t aware of what’s possible with good data and a good administration system.  DC is a much simpler beast underpinned by more contemporary systems, but it’s still far from perfect. 

The Dashboard driver

Now there’s the Pensions Dashboard. It’s been rumbling along in the background for so long that most people have discounted it. Well, the news is that’s it now law and has a rollout timetable and guess what? For many schemes to meet their legal requirements there will be a need to improve the data.  

Not rocket science

The dashboard is an ambitious project not because its rocket science, but because of the inability of many schemes to meet its requirements. 

In essence all it is seeking to do initially is allow someone to search across all UK schemes to find out where their pensions sit and to view basic information. To do that a scheme will need to accept a message from a centralised identity service and see if the data items match with any of their scheme records. The finder data items are basic stuff, Name, DOB address and NINO. So, two problems. Missing or incorrect records. We talked about that already. 

Finder data that isn’t “digitised.”  Losing the jargon the data needs to be accessible in such a way that when the request from the finder service is sent the admin system is capable of receiving it and interrogating all the member records.  

The real killer for many DB schemes will be to return an estimated retirement income to a Dashboard. It’s a lot simpler for DC but some schemes may still struggle. 
 
For DB the scheme will have to calculate and return an Estimated Retirement Income at NRA. 

So back to where we started. Data good enough to automate benefit calculations and an administration platform capable of serving them up. It’s not rocket science, but it will be a giant leap for some schemes. 

How Mantle can help

For pension scheme administrators, the future of member engagement and operational efficiency depends on moving beyond “getting by.” Clean data and the right pension administration software don’t just make compliance easier – they open the door to automation, cost savings, and a far better member experience. 

Take the next step today: contact us enquiries@mantleservices.com or download our latest collateral to see how we can help you achieve smarter, more efficient pension management.

Graeme Riddoch

Chief Revenue Officer

Blog

19 Aug 2025

As the pensions industry accelerates toward scheme consolidation, through buyouts, superfunds, and efficient run-on platforms – there’s an equally pressing need for technology to keep pace.

In our recent webinar hosted by The Actuary’s Christian Doherty and presented by Gavin Watts and Matthew Leathem from Mantle, we explored the case for tech and pension software consolidation and what it means for pension providers in the new world. 

Mantle’s Gavin Watts discusses our five key take aways below and next steps to consider: 

Key take aways

1. Consolidation is Inevitable – But Not Just for Schemes 

The pensions market is rapidly shifting as schemes move toward endgame solutions. Yet, while we often focus on consolidating liabilities, the underlying technology infrastructure must not be left behind. Legacy systems, manual workarounds, and fragile integrations create inefficiencies and risks that are no longer sustainable. 

2. The Tech Pain is Real and Growing 

Many pensions’ operations rely on outdated systems and tactical fixes (yes, we’re talking about that key spreadsheet managed by the semi-retired subject expert). This tangled ecosystem is vulnerable to regulation changes, increases operational risk, and hampers innovation. 

3. Consolidation Beats Automation Alone 

While automation streamlines processes, true tech consolidation simplifies the entire ecosystem—fewer systems, fewer handoffs, fewer risks. A consolidated technology platform seeks to minimise duplication of functionality and data storage, with interactions happening by design rather than patching together separate systems with their own unique requirements. 

4. Design the designation

Consolidation does not mean implementing a single piece of software which handles every aspect of your operations; I doubt such a piece of software exists! Instead, focus on the operational processes which naturally fit together, those which are currently a source of pain, and protect the ones which are better than others in your sector. Understanding what is in the market is a great place to get a sense of what is possible, but as any technology professional will tell you, focus on requirements before solutions. 

5. Plan big, execute small

The transition does not need to be a “big bang” move. Once you have your plan, consider how best to manage your transition so you get the early wins, and build a strong foundation for subsequent changes to follow.  

Final thoughts

Modernising your pensions technology isn’t just about innovation—it’s about survival in a rapidly evolving market. The case is clear: if your schemes are consolidating, your software should be too. 

To recap on the webinar, watch it here. For further information on Mantle and how we can help you with your pension management processes, visit our website www.mantleservices.com or email us at enquiries@mantleservices.com   

Gavin Watts

Product Owner (Actuarial)

Blog

17 Jul 2025

New data obtained via a Freedom of Information request shows complaints submitted to the Pensions Ombudsman have jumped from 6,558 in 2023 to 8,709 in 2024 – a 33% year-on-year increase. The growing number of complaints underscores an industry struggling to meet growing member demands.

While complaints explicitly tied to administration issues declined slightly (701 to 660), the sustained volume points to persistent underlying inefficiencies within schemes’ operational systems.

In response, Mantle the global pensions software provider, is urging schemes, third-party administrators and insurers to urgently modernise their admin infrastructure.

The firm has dubbed this systemic challenge the “Admin Avalanche,” citing a systemic backlog of member servicing issues stemming from outdated technology and a shrinking talent pool of pension administrators creating critical bottlenecks to member service quality.

Risks for administration providers

As Ombudsman complaints increase, Mantle warns that overall service demand is rising – and manual operations can’t scale.

Going beyond the generalities of poor service as a result of inefficient systems, there are some rapidly emerging pinch points.

Take McCloud in the Public Sector

Systems providers have been playing catch up to deliver the required calculations resulting in delays to retirement estimates, payment of benefits and Transfer Value calculations. An inability to calculate TV’s is hitting some members in particular with reports of legal action against Schemes as members can’t divorce with a Transfer Value calculation.

Dashboards requirements are also exposing some platforms where manual calculation of Estimated Retirement Incomes is happening. Upgrading the underlying administration to a modern capable solution solves McCloud, Dashboards and a host of other problems.

James Whittingham, Managing Director of Mantle said:

“The combination of ageing populations, complex benefits structures, and analogue systems is creating a perfect storm. This data reinforces what we hear every day from clients: the volume and complexity of member requests is climbing, while the ability to respond in a timely, accurate manner is becoming harder. Real-time, automated admin infrastructure is no longer a luxury – it’s a necessity. Schemes pursuing consolidation or buyout need to show they can deliver seamless, high-quality member servicing.

Mantle’s cloud-based platform supports over 1,200 pension schemes and more than 1.76 million member records. It processes upwards of 20,000 valuation runs and approximately £1 billion in member payments annually, helping reduce errors, speed up service delivery and free up administrator time for high-impact tasks.”

James Whittingham

Managing Director, Mantle.

Ends

Research is based on a Freedom of Information request send to the Pensions Ombudsman submitted in May 2025.

For further information please contact:

Ged Brumby, Edelman Smithfield at ged.brumby@edelmansmithfield.com or on 07540 412301

Susan O’Neill at Susan_Oneill@mantleservices.com or on 02895 210 225

Susan O'Neill

Marketing Manager

News

08 Jul 2025

The UK pensions landscape shows an increasing focus on consolidation, evident in the growth of Master Trusts, a vibrant buy-out market and the need for efficient run-on solutions. But as schemes and members consolidate, what about the often-fragmented software infrastructure that supports the administration and actuarial operations?

Brought to you by Mantle and The Actuary Magazine, this webinar explores the theme of consolidation in respect of the pension’s technology landscape. Watch the on-demand webinar as we discuss the drivers for change, how fragmented tech stacks can mirror the inefficiencies and risks that drive scheme consolidation, and what considerations you need to take to address these issues before it is too late.

Key speakers include Mantle’s Actuarial Product Owner, Gavin Watts and Mantle’s Actuarial Solutions Lead, Matthew Leathem.

Why attend?

Explore a new dimension of pensions consolidation

Hear directly from our actuarial experts

Learn how rethinking your approach to technology can drive efficiency, enhance client service, and better position you for the future.

Meet the speakers

Gavin Watts Engineering / Development / Product

With FIA CERA credentials and a passion for transformative problem-solving, Gavin brings nearly two decades of actuarial expertise that bridges cutting-edge technology with strategic insight. As Mantle’s new Product Owner,…

Matthew Leathem Operations

Matthew is a Fellow of the Institute and Faculty of Actuaries and leads our actuarial team. Matthew brings a wealth of expertise and experience to the team, with a background…