Blog 
Spotlight 
Video Belfast, UK – September 2026 – Mantle, a global pensions software provider and market leader in actuarial and pension administration software has partnered with Mail Metrics, an industry leader in regulatory and digital customer communications to deliver a fully integrated solution for pension correspondence and fulfilment. The partnership integrates Mantle’s new MantleComms suite with Mail Metrics’ communications platform, enabling pension administrators to boost operational efficiency and strengthen regulatory compliance.
As pension schemes and third-party administrators face increasing regulatory requirements, rising operational costs and growing expectations for digital engagement, many organisations continue to rely on fragmented, manual communication processes. Through this partnership, Mantle and Mail Metrics are bringing together pension administration and communications technology to streamline the creation, delivery and management of critical member correspondence.
The partnership also addresses one of the sector’s most pressing operational challenges: rising postal and fulfilment costs. By providing greater control over delivery channels and fulfilment workflows, the combined solution enables pension administrators to significantly reduce the cost of reaching members. Mantle reports that key clients have already achieved savings of up to 65% on postage costs through optimised delivery methods, demonstrating the tangible value of a more efficient approach. The integrated platform also delivers powerful reporting and analytics, allowing administrators to track postage costs and savings across individual schemes, member segments, and communication types.
MantleComms enables pension administrators to manage outbound correspondence directly within the Mantle platform, while Mail Metrics provides the delivery, tracking and analytics capabilities needed to support high-volume, regulated communications. Together, the solution creates a seamless workflow that improves visibility, reduces manual intervention and provides a clear audit trail.
The integrated offering delivers a range of benefits for pension schemes and administrators, including:
- Automated outbound correspondence from within the Mantle platform (inbound coming soon).
- Enhanced security through the removal of manual data exports and unsecured file transfers.
- Comprehensive audit trails and delivery tracking to support regulatory compliance.
- Greater transparency of volumes, performance and associated costs.
- Reduced reliance on manual post room operations and key-person processes.
- A stronger foundation for future digital-first engagement strategies.
Chris Tucker, Chief Client Success Officer at Mantle, said:
“Pension administrators are under increasing pressure to deliver secure, compliant and cost-effective services while managing growing operational complexity. Through our partnership with Mail Metrics, we’re giving clients a more efficient way to manage these critical processes, reducing manual effort, improving oversight and creating a platform for future digital engagement.“
Chris Tucker
Chief Client Success Officer, Mantle
Andrew O’Driscoll, Executive Director of Client Growth at Mail Metrics added:
“Pension schemes are responsible for delivering some of the most important and highly regulated interactions their members receive. By partnering with Mantle, we can embed our expertise directly into pension administration workflows, helping organisations improve efficiency, strengthen governance and reduce costs. Together, we’re enabling providers and administrators to deliver a more modern, responsive experience for members.“
Andrew O’Driscoll
Executive Director of Client Growth, Mail Metrics
The partnership marks another step in Mantle’s commitment to helping pension providers and administrators transform their operations through innovative technology. By combining pension administration expertise with industry-leading customer engagement capabilities, Mantle and Mail Metrics are enabling organisations to reduce complexity, improve governance and deliver better outcomes for members.
ENDS
About Mantle
Mantle is a cloud-hosted pensions platform that unifies administration, payroll, treasury, accounts, and actuarial services in one system. Mantle licences its software to in-house pension schemes, third party administrators, actuarial firms and buy-out providers. Used by thousands of schemes and administrators, it automates 100% of benefit calculations, improving accuracy and efficiency. With over 1.7 million member records hosted and £1 billion in payments processed annually, Mantle delivers real-time insight, secure digital access for members, and a streamlined experience for pension providers.
For media enquiries and further information, please contact Susan O’Neill at Susan_Oneill@mantleservices.com or on 02895 210 225
About Mail Metrics
Mail Metrics provides a unified platform for managing critical and regulated customer communications, helping organisations deliver personalised, compliant and cost-effective communications across print and digital channels.
For media enquiries and further information, please contact Pat Kelly at pat.kelly@mailmetrics.com
