Modernise and automate pension member communications with MantleComms
MantleComms empowers pension admins and schemes to move from manual print and post room operations to multichannel communications within our single, integrated award-winning platform. Outbound communications are available now, with inbound management coming soon.
Keep reading to discover:
→ How MantleComms solves key operational challenges
→ How MantleComms simplifies your print and post room
→ Benefits of MantleComms for pension admins
What is MantleComms?
MantleComms is Mantle’s fully integrated member communications suite, connecting your Mantle platform directly to your chosen fulfilment provider.
With MantleComms, schemes can automate the creation, dispatch, and management of physical member post, and bring inbound mail into your digital environment securely as soon as it arrives.
How MantleComms solves key operational challenges
We developed MantleComms to address operational pressures we kept hearing from our clients.
Eliminate data risk in outbound communications
MantleComms removes the need for insecure file transfers by keeping member data within a controlled, auditable environment from generation through to delivery.
Bring control to postal costs and cost-to-serve
MantleComms provides clear visibility of communication volumes and costs, supporting accurate cost-to-serve analysis and onward charging by scheme.
Remove single points of failure in post room operations
By automating manual, resource-dependent processes, MantleComms reduces reliance on individuals and ensures continuity across member communications workflows.
Outbound communications are available now
You can create, queue, and send physical member communications to your chosen fulfilment house directly from Mantle.
Inbound management is coming soon
Inbound management is coming soon, with incoming member mail opened, scanned and securely routed into Mantle, triggering automated workflows.
How MantleComms simplifies your print and post room
Automate outbound post directly on Mantle
Letters are created, configured, and sent to your chosen communications vendor directly from your Mantle environment. No CSV exports, no manual uploads, no data travelling through unsecured channels.
The process runs automatically, everything is logged, and you remain in full control of how every letter is produced and sent.
Gain full cost visibility, by scheme and by member
Every letter carries metadata: scheme, member, postage class, and cost. For third-party administrators, this means accurate scheme-level cost reporting as standard.
You can see what you’re spending, identify where savings are available, and give clients the transparency they expect. Control over your communications spend starts here.
Capture and evidence a complete audit trail
You’ll know exactly when every letter was created, batched, despatched, and delivered.
For compliance, member queries, and internal reporting, that complete record is there, without having to chase your mailing house for confirmation. You’re always in control of the evidence.
Inbound mail without the post room [Coming soon]
Incoming member correspondence will be received by your chosen fulfilment specialist, opened, scanned, and routed into the correct scheme in Mantle.
Matched documents trigger workflows automatically. The manual sorting, the key person risk, and the possibility of lost letters are removed, and you stay in control of how incoming mail is attributed and actioned.
Features
Key features of MantleComms
Vendor-agnostic: Choose your own communications vendor
MantleComms connects to your chosen communications vendor. Mantle maintains an approved panel of fulfilment specialists, but the decision is yours. You can even transition to other providers, giving you flexibility, commercial control, and the freedom to choose the partner that best fits your needs.
Mail type configuration and control
Define your own postal specification library, covering paper type, paper weight, envelope style, postage class, and print preferences. Set defaults at client, scheme, or letter-type level, and override for individual sends where urgency or circumstance is required. Your whole admin team works from the same consistent set of options, with you in control of every variable.
Inbound scheme-level post boxes [Coming soon]
Set up dedicated physical and digital post boxes by scheme so incoming member correspondence is correctly attributed from arrival, no manual sorting, no mis-routing. The right workflow is triggered for the right scheme, every time. You decide how incoming mail is structured and managed.
Member-level letter history
Access a full record of every letter sent to or received from a member, directly from their record within Mantle. Date, postage class, cost, and workflow outcome, it’s all there when you need it for complete visibility and control over each member’s communications history.
Cost-to-serve reporting for TPAs
Postage cost data is captured with scheme number, scheme name, and member ID. For third-party administrators (TPAs), this enables scheme-level invoicing, cost-to-serve analysis by member, and clear commercial conversations with clients about communication efficiency and spend.
Compliance-ready audit trail
Every communication event is logged within Mantle, meeting the auditability expectations of the Pensions Regulator, the Value for Money framework, and enterprise data governance requirements. You control the record.
Modular rollout and adoption
Take outbound now and add inbound when you’re ready. MantleComms is designed to be adopted in phases; start where the operational pain is greatest and build from there, at a pace that works for your team.
Risk transfer to specialist providers
By routing physical mail through vetted, regulated fulfilment specialists, you transfer the operational and data handling risk to organisations built and audited for exactly this purpose. If something goes wrong on their end, that liability sits with them—not your team. You keep oversight while they carry the risk.
Benefits of MantleComms for pension administrators
Keep member data secure throughout the communications process
When data leaves your platform in a CSV file, the risk travels with it. MantleComms keeps member data such as addresses, dates of birth, and financial information within Mantle’s secure environment throughout the entire communications process. No manual downloads, no file transfers, no hard drives in transit. You control where your clients’ data goes.
Take control of rising postal costs
Privatisation of national postage frameworks has made postal costs unpredictable and expensive. MantleComms gives you the tools to optimise postage class by letter type, benchmark spend across schemes, and shift to lower-cost channels where appropriate. The cost savings are immediate and ongoing; you stay in control of every postage decision.
💡 Our key clients have already saved up to 65% on postage costs by sending payslips via Whistl instead of 1st class post.
Reduce reliance on manual processes and key individuals
Post room operations depend on people, and when those people are unavailable, things go wrong or get delayed at best. MantleComms replaces manual inbound and outbound processes with an automated, specialist-managed workflow that runs consistently regardless of who is in the office.
Strengthen your position in competitive tenders
Communications capability is now a scored section in enterprise-level tender processes. MantleComms gives you a modern, integrated, fully evidenced answer—not a list of manual workarounds.
Demonstrate compliance with confidence
Every communication is tracked, logged, and reportable. Respond to member queries, satisfy regulatory requirements, and evidence your processes without having to piece together information from multiple sources. The audit trail is yours, always.
Benefits of MantleComms for scheme members
Reliable, timely communications members can depend on
Automated dispatch means letters are batched and sent without delay or human bottlenecks. Members receive their correspondence consistently, regardless of staffing levels or operational pressures on your team.
Greater confidence in data security
Member personal data is handled within a secure, audited process, not manually transferred between teams and systems. For members who care about how their information is managed, that matters.
Clear, accurate correspondence every time
Mail type configuration and templated workflows mean every member receives communications that are correctly formatted, correctly addressed, and appropriate to their situation, regardless of which administrator in your team processed the request.
Built for faster, flexible digital communication in future
As MantleComms evolves to include digital delivery channels, members will benefit from faster, multi-channel communications. We’re focused on getting the physical mail process right first, because that’s where the immediate need is greatest.
Our Customers
It’s been a pleasure working with the Mantle team and I’ve been impressed with their knowledge, expertise and enthusiasm for working with Utmost to develop a market leading actuarial and data platform to serve the bulk annuity market. I firmly believe that the end-product will truly set us apart in the market and provide a seamless journey to both Trustees and their scheme members.
Our partnership with Mantle, is a key part of our successful entry into the BPA market, allowing us to provide an attractive BPA proposition and to deliver excellent customer service.
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Supporting
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How MantleComms simplifies your print and post room
1. Is MantleComms tied to a specific communications provider?
No. MantleComms is vendor-agnostic. Mantle maintains an approved panel of fulfilment and communications specialists, and you choose who to work with. You can even transition to other approved providers, meaning the flexibility and control are yours.
2. Can we take outbound without inbound, or the other way around?
Yes. MantleComms is modular. Outbound is available now, and inbound is coming soon. Most clients will start with outbound, where the immediate data risk and cost savings are greatest, and add inbound when it launches. You will also be able to add digital modules as they go live too.
3. How does MantleComms handle data security?
Data never leaves the Mantle platform through manual or unsecured channels. The connection to your chosen communications vendor is a direct, secure technical integration. Your chosen fulfilment specialist will be vetted and approved by Mantle, and carries their own compliance and data handling obligations, so you’re not just automating the process, you’re also outsourcing the associated risk while retaining full oversight.
4. How does inbound mail get matched to the right member? (Coming soon)
Returned Mantle documents carry a letter tag that enables automatic matching; the document is attached to the correct member record, and a workflow task is triggered immediately. For untagged correspondence, such as ad-hoc member letters, your fulfilment specialist uses OCR and matching logic to try to identify the sender. Items that can’t be matched automatically are flagged for your team to review and action in a secure holding pen.
5. What does the audit trail include?
For outbound, every communication is logged from creation through to delivery confirmation, including scheme, member ID, and postage class and cost. For inbound (coming soon), every scanned item will be recorded with the time of receipt, scheme attribution, and any resulting workflow. This data is accessible in Mantle and available for compliance reporting, cost-to-serve analysis, and member queries.
6. What about digital communications such as email and app notifications?
Mantle already has email capability for clients, and we’re actively developing our digital communications offering. For now, MantleComms is focused on physical mail, outbound dispatch and inbound management, where the operational risk and data security needs are most acute. We’ll share more on digital developments in the coming months.
7. How does MantleComms support TPA billing?
Every outbound communication is captured with the scheme number, scheme name, and member ID in the metadata. This gives TPAs accurate, scheme-level cost data as standard, supporting client invoicing, cost-to-serve reporting by member, and the kind of commercial conversations that help you manage margins and demonstrate value.